Yes, this is certainly possible! You can indicate this when placing your order. Our store can be found at Kerklaan 72a in Rijswijk.

At BAYU there is a minimum order value of €5,-. Are you below this amount? Then it is unfortunately not possible to complete your order. Would you rather stay below €5,-? Then come to our store in Oud Rijswijk!

Ordered the wrong item? Entered the wrong address? Contact us as soon as possible at info@bayu.nl.

We cannot guarantee anything, but we may still be able to make adjustments if your order has not yet been processed.

At BAYU, we ensure you can pay safely and easily. We offer various payment methods:

iDEAL
With iDEAL you can pay directly, easily and securely with any Dutch bank.

Bancontact
Pay directly and securely when you have a Belgian bank account.

Credit card - VISA, Mastercard
Your payment will be processed immediately

Apple Pay & Google Pay
Pay super fast with your smartphone.

Yay discount! On the checkout page you can add your discount code at "Discount code and gift card" and then click "Apply". You can only use one discount code per order.

(Discount codes cannot be used for gift vouchers and workshops)

We offer several gift cards at BAYU. One can be used in our store and two in our webshop. The product descriptions for each gift card clearly indicate where you can use each one.

You can enter the code you receive with the gift card for the webshop on the checkout page under "Discount code and gift card" and then use it by clicking "Apply."

Shipping costs within the Netherlands are €3.95. Orders over €50 are shipped free within the Netherlands.

Shipping costs in Belgium are €6.95

Shipping costs to Germany, France, Italy, Luxembourg, Spain are €9.95

Shipping costs in Austria are €10.95

Shipping costs to Ireland, Portugal are €12.95

Shipping costs to Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Malta, Slovenia, Slovakia are €13.95

If you order today, your order will be shipped within 2-3 business days*!

You will receive an email from us when your order has been shipped.

*Our working days are the same as those of our store, from Tuesday to Saturday

Yes! You will receive a track and trace code from PostNL to follow your order.

We work with PostNL. They are one of the most reliable carriers.

Sorry you are not completely satisfied with your purchase. Follow the steps below to return one or more products.

1. Place the products you wish to return in the original packaging, along with the packing slip. To be eligible for a return, your product must be in the same condition that you received it: unworn, unused, and in its original packaging.

2. Return the package to:
BAYU
Churchlaan 72A
2282 CL Rijswijk
The Netherlands

3. Once we have received your return, we will check the products and refund the purchase amount within 14 days.

We hope you're happy with your purchase. If you're unexpectedly dissatisfied, you have 14 days after receiving your order to return it.

Once we have received your return, we will check the shipment. We will then refund the amount due to the account you paid with within 14 days.

Unfortunately, it is not possible to exchange a product. However, you can of course place a new order to receive your desired item!

You cannot return our gift cards. Furthermore, you can return all products to us, provided they are in the same condition as when received and unworn.

You have a 2 month warranty on our products. The warranty starts on the date the product is purchased.

Your right to warranty expires when:

• The complaint is caused by incorrect use of parts or jewelry.
• The products may release, discolour or become damaged after contact with liquid.
• The products may rub off, discolour or become damaged due to the acidity of the skin.
• The complaint is caused by natural wear and tear, for example the discolouration of gold plated jewellery.

How annoying! We will of course do our utmost to prevent this. Should it happen, please send an email to info@bayu.nl as soon as possible with a photo of the product in question. We will evaluate the problem and of course provide a suitable solution.